Skills Required for – System Administrator at Rackspace

Date: Jul 29, 2013

Location: Hayes, GB

Job Details

Linux Systems Administrators – Managed Hosting and Cloud – LINUXAD

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Job TitleLinux Systems Administrators – Managed Hosting and Cloud
Category Information Technology

Requisition Code

Location UK – Hayes – Hyde Park Hayes Hayes, UK
Education Technical/Specialised Training
Job Type Full-time
Travel Required 0
Job Description

Calling all Linux Professionals….

Being the World leader in Hosting requires a World leading team, and thats exactly what our rackers are. We’re extremely people focused and when you join Rackspace you’ll understand why its not just a job, its a way of life. We’re hugely proud of our ethos, and the fact that it has helped us consistently to achieve rapid growth and become the 15th best IT Services Company in the 2011 Sunday Times 100 Best Companies Awards.

We are looking for Linux Systems Administrators (at all levels) to join our teams and to continue to provide fanatical support to our customers.

A Systems Administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care, technical support and customer service over the phone and in support tickets.

As a Systems Administrator you are expected to apply thorough problem-solving techniques, coupled with technical expertise to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system.

You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution.

Duties include:

– To provide the highest level of Technical support.
– Create and maintain customer loyalty by serving customers above and beyond their expectations
– Exercise judgment in decision making in order to routinely deliver FANATICAL support to customers.
– Take ownership of issues and seeing them through to resolution.
– Responsible for solving a customer’s technical issues
– Support customers over the phone and via tickets

Job Requirements

The successful candidate will have the following:

– General knowledge of Networking, Hardware, software, DNS
– Proficient in RedHat Linux (RHCE level)
– MySQL and Apache experience
– System services (i.e., Apache, Mail transfer agents (sendmail, postfix, qmail), FTP, SSH and PHP)
– Clustering experience
– Understand the purpose of Firewalls and Load Balancers, VPN and SSL technologies
– Excellent verbal and written skills
– Creative and collaborative team player
– Must be able to multi-task
– Ownership and follow-up skills
– The ability to respond effectively under pressure


– The drive to deliver outstanding customer service
– Willingness to learn and develop new skills
– Ability to troubleshoot and problem solve
– Excellent verbal and written skills
– Creative and collaborative team player
– Must be able to multi-task
– Ownership and follow-up skills
– The ability to respons effectively under pressure

Type of Job(-US Only) 0